1. What is the difference between the ‘Stay’ and ‘Away’ modes?

Use the ‘Stay’ mode to arm your system when you’re inside the home. This setting will activate every sensor except for any motion detectors. Use ‘Away’ to arm every sensor including motion detectors when you are away from home.

2. What does the green light on my keypad mean?

The green light means your system is ready to arm. If the green light is off, check to make sure your doors and windows are shut and that your motion detectors aren’t picking up any motion or body heat.

3. What does the orange light on my keypad mean?

The orange light means your system is armed.

4. How do motion detectors work?

Our Passive Infrared (PIR) motion detectors capture heat signatures and sound when heat signatures of objects over 40 pounds move.

5. How long does it take for my motion detector to arm?

Most systems have a default exit delay of 60 seconds. At the end of this exit delay, your motion detector will arm.

6. How do I change my entry delay time?

Please contact a technical support specialist for help changing your entry delay time at 1-888-507-7683.

7. How do I change my exit delay time?

Please contact a technical support specialist for help changing your exit delay time at 1-888-507-7683.

8. How can I change the volume on my Concord keypad?

The Concord keypads don’t have a volume adjustment, but you can adjust the pitch of the beeps. Hold down the buttons * and 0 at the same time until you hear a beep. Then press and hold 1 to lower the pitch. Press and hold 2 to raise the pitch. You can look up this procedure in the user’s manual on page 16.

9. Where is my technician?

Our technicians work in four-hour block schedules throughout the day. Sometimes a heavy workload might delay a technician. Please call our scheduling department at 1-888-507-7683 if your tech is running late.

10. What does the low battery signal on my panel mean?

A low battery signal usually occurs when the power in your home has been out for an extended period of time. The battery will automatically begin to recharge once power returns. Please keep in mind that recharging the battery may take up to eight hours.

11. My keyfob isn’t working.

Make sure you’re holding the selected button for three seconds. If this doesn’t work, call our service department for help troubleshooting at 1-888-507-7683.

12. Monitronics told me to call you.

Due to our partnership with Monitronics™, there may be some account issues we are better equipped to handle. Please contact us in these cases and we’ll be more than happy to help.

13. I can’t see the light on my motion detector. Is it still working?

Yes. Because our wireless motion detectors use battery power, they conserve that power automatically by shutting off the exterior light.

14. Why doesn’t my siren go off during an alarm?

Your program may be set up to not signal the alarm. Call our service department for help troubleshooting at 1-888-507-7683.

15. What is my master code?

Your master code is the four-digit number you enter to disarm your system.

16. When do I use my verbal password?

Use your verbal password when the monitoring center calls during a false alarm. This is the only way the operator can cancel a dispatch.