Walk into a call center anywhere and you will notice similarities and differences. Rows of computers, phone conversations, cubicles, and the usual hustle and bustle that comes with the demanding, fast-paced environment. But Platinum Protection, a Utah-based home security company wants you to notice the differences as well.
Platinum Protection employees work in a home security industry that provides alarm systems for residential homes across the United States. Because home burglaries, fires, and medical emergency are time sensitive issues and sensitive issues in general, the customer service team must possess an extra measure of care and support to provide the home protection their customers are looking for.
Customer service, for Platinum Protection, begins with the customer in a very real way. Once a customer purchases a home security system from Platinum Protection, he/she is connected immediately to an organizational system of customer support specialists who verify whether each customer is satisfied with his/her alarm, whether the security system’s components were each installed properly, and whether each customer feels safer from burglaries as well as fire and medical emergencies.
Providing customers with the service they need so they feel like their home security system is providing the protection and safety they want gives customer service employees at Platinum Protection a lot of satisfaction.
Dealing with customers in an industry where emergency response to home invasions combined with medical and fire responses actually involve life and death situations gives the customer service team at Platinum Protection a different approach to the way communicate with their customers. From handling billing issues, to responding to alarm situations, Platinum Protection employees learn very quickly that a lot could be at stake every time the phone rings so they learn to respond appropriately and treat each customer the way they should be treated—with the care their company’s product provides.